FAQ
Q1. What product series does Verdécor offer, and what technologies are used in them?
The WoodGrain and WoodGrain 2070 series employ the ExactSync synchronized wood grain technology, with custom steel plates designed exclusively for each series, authentically replicating the tactile feel of real wood textures.
The FineMatte series utilizes EB (Electron Beam) curing technology, delivering a premium matte metallic finish that is resistant to yellowing and fingerprints.
The NanoMatte series combines both EB electron beam and excimer dual-curing technologies, offering an ultra-matte surface that is highly scratch-resistant, making it ideal for modern, high-end designs.
The Elementa series features highly realistic stone, fabric, and leather textures, making it widely suitable for feature walls and cabinet doors.
Q2. What is the environmental standard of Verdécor's decorative panels?
All of our decorative panels meet the Super E0 standard, far surpassing the standard E0 level commonly found in Australia. Additionally, we have received international certifications, including Japan's F★★★★ and the U.S. CARB P2 certifications.
Q3. Why are Verdécor's MDF substrates darker in colour compared to other brands? Does this indicate a quality issue?
The darker colour is not an indication of a quality issue but rather a result of using pine wood stripped and water-washed fibers combined with MDI (Methylene Diphenyl Diisocyanate) eco-friendly adhesive (which has a dark brown colour). This adhesive is formaldehyde-free, environmentally safe, and enhances the board's strength and moisture resistance.
Q4. What are the suitable applications for Verdécor decorative panels?
Verdécor panels are ideal for kitchen and bathroom cabinet panels, wardrobe, bookshelf, and TV cabinet doors, high-end commercial display spaces, and distinctive feature walls, doors, and furniture.
Q5. How are Verdécor's panels in terms of moisture and scratch resistance?
Our NanoMatte series products exhibit excellent scratch resistance and undergo both EB and excimer dual-curing treatments, providing outstanding moisture resistance and fingerprint resistance. These panels are particularly suitable for use in moist areas such as kitchens, bathrooms, and laundries.
Q6. How can I request product samples?
You can submit a sample order directly by clicking the "Get a Sample" button on each product detail page. Currently, we offer the following sample types:
Standard sample (100×250×18mm)
Small colour swatch (70×100×1mm)
Large catalog single page (190×260×1mm)
Medium catalog single page (120×160×1mm)
If you are a certified customer needing to replenish or maintain display materials, please contact your dedicated sales representative.
Q7. Where can I download product information and technical data?
You can visit each product page and download complete technical parameters, product introductions, and certification documents by clicking the "Product Info (PDF)" button on the page.
Regarding purchasing and collaboration
Q8. Can individual customers purchase directly from Verdécor?
We do not sell directly to individual customers. If you wish to use Verdécor products, please contact a local cabinet manufacturer or design company in your area, as they can provide the necessary services.
Q9. I am a designer; how can I use your products?
Designers can request samples for free via our website and download technical documentation for use in your design projects. If you decide to select Verdécor products, please inform the cabinet manufacturer or material supplier you are working with of your material choices.
Q10. Our company would like to purchase Verdécor products; how can we open a purchasing channel?
If your company is a cabinet factory or panel processing enterprise, please send an email to sales@verdecor.com.au for certification application. Once approved, our sales representative will contact you to set up a B2B ordering account and assist with your first order.
Q11. How can I contact Verdécor customer service or a sales representative?
You can email us directly at sales@verdecor.com.au, and we will respond within 24 hours.
Q12. What should I do if there is a quality issue with the product upon receipt?
Verdécor offers strict quality assurance measures. If you encounter any abnormalities or quality issues with the product upon receipt, please contact your sales representative or email us immediately, and we will provide a timely solution.
Q13. How should Verdécor decorative panels be maintained and cleaned daily?
Cleaning our decorative panels is simple; just use mild soap water or a non-abrasive cleaner with a soft cloth. Avoid using strong acids, strong alkalis, or abrasive agents to prevent damaging the surface finish. For specific maintenance instructions, please refer to the care instructions PDF available on Document Library page.