Privacy Policy
Last Updated: 6 March 2025
Thank you for visiting the Verdecor website (www.verdecor.com.au). This Privacy Policy explains how Verdecor (a brand under Knoxs Pty Ltd, hereinafter referred to as "we," "our," or "Verdecor") collects, uses, manages, and discloses your personal information when you access or use our website. Protecting your privacy is our utmost priority. By accessing or using this website, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of this website immediately.
1. Information We Collect
1.1 Information You Provide Voluntarily
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Contact Information: Your name, email address, phone number, mailing or business address.
- Account Information: Username, password, security questions, and other information you provide when creating an account.
- Order Information: Billing and shipping address, payment information, order details, and purchasing history.
- Customer Support Information: Information provided when you contact us, including inquiries, feedback, complaints, or other communications.
2. Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
- Device and Browsing Information: Your IP address, device identifiers, browser type and version, operating system, timestamps, and pages visited.
- Cookies and Similar Technologies: We use cookies, web beacons, and pixel tags to enhance your experience, recognise your device, analyse site performance, and deliver targeted advertisements.
You can control or disable cookies through your browser settings; however, please note that disabling cookies may affect your experience on our website.
3. Information from Third Parties
We may obtain additional personal information about you from third-party partners, including:
- Payment and Delivery Service Providers: Order processing information from providers such as Shopify, payment platforms, and delivery companies.
- Marketing and Analytics Partners: Information related to user interaction and marketing preferences from third-party advertisers and platforms, which helps us provide targeted advertising and improve campaign effectiveness.
4. How We Use Your Personal Information
We may use your personal information for the following purposes:
- Order Processing and Fulfilment: Completing your orders, arranging deliveries, returns, and exchanges.
- Account Management and Security: Creating and maintaining your account, and ensuring its security.
- Customer Support Services: Responding to your inquiries, feedback, complaints, or other customer service requests.
- Marketing and Promotions: Sending information about new products, special offers, or promotional activities. You may opt-out of these communications at any time.
- Website Optimisation and Improvement: Analysing user behaviour and trends to enhance website performance and user experience.
- Security and Fraud Prevention: Detecting, investigating, and preventing fraudulent or other unlawful activities.
5. Information Sharing and Disclosure
We may disclose your personal information to third parties under specific circumstances:
- Service Providers: Third-party companies we partner with for delivery, payment processing, data analytics, and website hosting services.
- Marketing Partners: Third parties providing marketing analysis, targeted advertising, and promotional activities on our behalf.
- Legal Compliance: In response to legal obligations, court orders, or government regulatory requests.
- Business Transactions: Your personal information may be transferred as part of business transactions such as mergers, acquisitions, restructurings, or asset sales.
We disclose your information to third parties only when necessary and appropriate, ensuring these recipients uphold standards that protect your privacy.
6. Information Security and Data Retention
We implement commercially reasonable security measures to protect your personal information, including SSL encryption, secure server storage, and access controls. However, no method of data transmission or storage over the internet can guarantee absolute security.
We retain your personal information only for as long as necessary to fulfil processing purposes, legal obligations, or dispute resolutions. When your information is no longer required, we will securely destroy or anonymise it.
7. Your Privacy Rights
Under applicable privacy laws (such as Australian Privacy Law, GDPR, and CCPA), you may have rights concerning your personal information, including:
- Access and Correction: Requesting access to, or correction of, your personal information.
- Deletion: Requesting deletion of your personal information under specific circumstances.
- Data Portability: Requesting a copy of your personal information for transfer to another service provider.
- Withdrawal of Consent: Withdrawing your previously given consent for processing personal information at any time.
- Restriction of Processing: Requesting suspension or restriction on the processing of your personal information.
To exercise any of these rights, please contact us using the details provided at the end of this policy.
8. Children's Privacy
Our website is intended for use only by individuals aged 18 years and above. We do not knowingly collect, store, or process personal information from anyone under the age of 18. If we become aware that we have inadvertently collected such information, we will promptly delete it.
9. International Data Transfers
Your personal information may be transferred and processed in data servers within and outside Australia. Regardless of where your data is stored, we ensure appropriate security measures (such as standard contractual clauses) are implemented to safeguard your information, complying with applicable data protection laws.
10. Changes and Updates to this Privacy Policy
We may update this Privacy Policy periodically to reflect new laws, technologies, or business practices. All updates will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this page regularly to stay informed of our latest privacy practices.
11. Contact Us
If you have any questions or wish to exercise your privacy rights, please contact us using the details below:
Email:
Postal Address:
Verdecor (Knoxs Pty Ltd) 13-15 Endeavour Way, Braeside, VIC, 3195, Australia
Last Updated: 6 March 2025