Trade Support
Access account applications, credit forms and the formal policies covering ordering, delivery, returns, claims and warranties across KnoxOne.
Forms
Apply for a Trade Account online, download the Credit Account form, or contact your Sales Rep about a return or delivery claim.
Online Application
For verified cabinetry businesses requiring account-specific pricing, trade services and delivery.
For manufacturers, verified joinery businesses, shopfitters and cabinetry showrooms with production capability.
Apply Online→Download
Download the application, complete and sign it, then send it to your Sales Rep.
Available after Trade Account approval and subject to finance and credit assessment.
Download Application→Sales Rep Support
Contact your Sales Rep for damaged, missing or incorrect goods, or for an eligible change-of-mind return.
Have your order number, item details, photographs and delivery documentation ready.
Contact Sales Rep→Policies
View the policy that governs each part of the relationship. The full policy or signed agreement prevails over any summary elsewhere on the website.
Accounts & Credit
Eligibility, approval, trade pricing and permitted account use.
KnoxOne · Web Policy
View Policy→Accounts & Credit
Finance approval, credit limits, payment terms and account management.
KnoxOne · Web Policy
View Policy→Ordering & Delivery
The formal terms governing quotations, pricing, payment, delivery and supply.
KnoxOne · Web Policy
View Policy→Ordering & Delivery
Order confirmation, freight, warehouse pickup, site access and receiving requirements.
KnoxOne · Web Policy
View Policy→Returns & Claims
Eligibility, return timeframes, non-returnable goods and applicable restocking fees.
KnoxOne · Web Policy
View Policy→Returns & Claims
How to report damaged, missing or incorrect goods and the information required.
KnoxOne · Web Policy
View Policy→Warranty
Warranty coverage, exclusions, claim requirements and available remedies.
KnoxOne + Brands
View Policy→Legal
How account, application and website information is collected and handled.
KnoxOne · Web Policy
View Policy→Product Documents
Installation guides, SDS, certifications, drawings and product-specific warranty documents remain in the relevant brand resource centre.
Verdécor
Technical data, substrate information, SDS, certifications, surface care, warranties, brochures and imagery.
View Verdécor Resources→Knox System
Installation guides, drawings, videos, certificates and warranty documents across BASISTEM, VoxAura, AeroFrame, HESSEN and CARBIT.
View Knox System Resources→Need Help Choosing?
Use the Help page for plain-language guidance, or contact our Trade Team before submitting an application or claim.
