This product-specific warranty is given by Knox One Pty Ltd (ABN 87 149 600 671) for the Verdecor decorative panels listed below, supplied in Australia by the Company or an authorised Verdecor dealer. It does not cover Knox System hardware, other brands or unlisted products.
1. Products and warranty period
1.1 Each listed series has a 7-year limited warranty starting on first delivery to the original purchaser. Keep the invoice and delivery record. If the delivery date cannot reasonably be established, we will use purchase records to assess the claim fairly.
1.2 Normal residential and commercial use consistent with stated technical limitations is covered. Decorative panels are not automatically suitable for exterior, structural or wet-area use; such suitability must be expressly stated in applicable product literature.
1.3 Replacement continues for the remainder of the original 7-year term and does not restart it. Separate statutory rights concerning replacement goods are unaffected.
| Verdecor product series | Limited warranty |
|---|---|
| FineMatte / NanoGloss | 7 years |
| NanoMatte | 7 years |
| WoodGrain / WoodGrain 2070 | 7 years |
| WoodGrain Nano / Elementa | 7 years |
2. What is covered
2.1 Under normal use and reasonable care, the supplied product is warranted free of defects in materials and manufacturing workmanship during the term. Assessment concerns the product supplied and its published specifications.
2.2 A verified covered defect receives replacement of the affected product or component without charge; we do not repair it under this voluntary warranty. If the original product has been discontinued or a like-for-like replacement is unavailable, we may refund the price paid for the affected product or component, or offer a similar product reasonably suitable in function and compatibility. We explain material differences and agree any substitute with you before supply. If a suitable replacement cannot be supplied within a reasonable time, we offer a refund. Any remedy choice required by the Australian Consumer Law remains yours.
2.3 We try to match the original product. If unavailable, we discuss a reasonably equivalent alternative. The voluntary warranty does not promise replacement of unaffected adjacent products solely for an exact colour match; statutory remedies remain available.
3. Exclusions and reasonable variation
3.1 Voluntary coverage excludes damage caused by misuse, impact, negligence, accidents, third-party acts, fire, flood or events beyond reasonable control; normal use-related wear such as scratches, dents, scuffs or stains; and improper transport, storage or handling after delivery.
3.2 It excludes damage from excessive heat, hot cookware, flame, steam, excessive or prolonged moisture, hot water, chemicals, corrosives, unsuitable solvents or abrasive cleaners, contrary to published use and care instructions.
3.3 It excludes damage caused by faulty fabrication or installation, unsuitable substrates or supports, adhesive or fixing failures outside the supplied panel, unauthorised changes, building movement or failure to follow applicable installation and maintenance instructions.
3.4 Minor colour, pattern, texture or gloss variation within stated specifications and UV fading outside approved exposure conditions are not manufacturing defects under this warranty. This does not excuse a material mismatch with an express description or sample, or a consumer guarantee failure.
3.5 Exclusions apply only to the extent the excluded cause produced the problem. Ordinary compliant fabrication or installation does not void an unrelated manufacturing-defect claim. Non-excludable statutory rights remain.
4. Making a claim
4.1 Notify us promptly on discovery and, for this voluntary warranty, within the 7-year term. Avoid use or work worsening damage where safe and practicable. Delayed notice is assessed by its actual effect on condition or investigation.
4.2 Provide name, phone, email, purchase evidence or invoice/order number, series, model, colour, quantity and batch if known. Include installation address and date, installer, defect description and photographs. Other reasonable purchase evidence may replace an unavailable invoice. Send clear photographic evidence of panel issues to your Knox One sales representative, who will coordinate assessment and after-sales handling.
4.3 Allow reasonable inspection access and provide reasonably required samples or information. Do not remove, discard or return before contacting us except for safety. An on-site assessment or authorised return may be arranged.
4.4 Initial response is targeted within 7 business days. We explain the assessment, proposed replacement or refund and timing, update you for further inspection, and provide a replacement, agreed similar product or refund within a reasonable time.
5. Claim costs and voluntary limits
5.1 Valid covered claims receive replacement goods and reasonable agreed return transport without charge. Where size or installation makes return impracticable, discuss inspection or collection.
5.2 Unless legally required or agreed in writing, voluntary coverage excludes removal, reinstallation, fabrication, labour, loss of use or unrelated replacements. Discuss proposed work before incurring costs. This does not remove compensation or costs recoverable under the Australian Consumer Law.
5.3 Send receipts and the claim reference for reimbursement of reasonable approved expenses. We confirm the amount and arrange payment. If no covered fault is found, any proposed non-warranty work or fee must be explained and agreed before expense.
5.4 Accepted warranty claims have no restocking fee. Voluntary remedies are additional to legal rights; warranty expiry alone does not end a consumer guarantee.
6. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is additional to those rights. Its exclusions, periods and remedy provisions do not exclude or reduce rights that cannot lawfully be excluded.
7. Updates and contact
7.1 The warranty and any express longer commitment given at purchase remain applicable to that purchase. Later updates do not retrospectively reduce them. Knox System hardware has a separate warranty. A copy of this warranty is provided with covered products as part of their supplied documentation.
Knox One Pty Ltd | ABN 87 149 600 671
13-15 Endeavour Way, Braeside, VIC 3195, Australia
Telephone: (03) 9543 6666
Verdecor warranty claims: warranty@knoxone.com.au